Well, in my first 9 months at the Star, I never got shopped. For a while, I was begging to think it wouldn't happen. At a restaurant, it's random who gets shopped. Whatever section the shopper happens to land in.
Well, finally in December, I got shopped. And I failed, badly. It didn't help that the person who answered the phone waited 9 rings before they picked it up. And that our non-English speaking host apparently was a little rude when they got sat, so I was set up with pissed off shoppers. The manager when reading the report said, I was set up to fail.
So fast forward to last night. It's after work, and I'm chilling out, watching the first half of the Duke game before I go home at halftime. The phone rings, so I pick it up and do my usual "Thank you for calling Lone Star Steakhouse and Saloon, this is Wayland, how may I help you?" It's the district manager.
Well, after a brief conversation, he lets me know, I got shopped again. And I got a 100%. ~commences happy dance~
Which is cool in and of itself. But get this, when you get a 100 on a shopper. You get 100 bucks too!
~does another happy dance~
So needless to say, I'm in a much better mood today!